Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Plan to locate and rectify fault
   • Prepare for given work according to relevant legislation, work health and safety (WHS) regulations, codes, standards and identified hazards
   • Arrange site access according to required procedure
   • Obtain information on the nature of fault from the customer
   • Obtain suitable testing tools and equipment and specify personal protective equipment
   • Conduct fault-finding using methodical and safe practices suitable for system and problem type
2. Locate and diagnose fault
   • Conduct appropriate test to identify type of fault
   • Isolate fault progressively to remove likely variables from assessment
   • Locate fault without undue interruptions to customer activity, in the shortest possible time
   • Notify customer of findings
3. Rectify fault
   • Determine options to rectify fault, and present options to customer
   • Advise customer of costs of any repair not covered by service agreement
   • Rectify fault if in agreement with client
   • Conduct work in a manner which is safe for repairer and customer
   • Refer any unresolved faults to other parties for resolution or escalation if required
4. Complete documentation and clean up worksite
   • Advise customer of successful fault clearance and secure sign-off
   • Complete all records
   • Complete reports to justify fault diagnosis and rectification methodology, if required
   • Remove all waste and debris from worksite and dispose of them according to environmental requirements
   • Restore any changes made to worksite during fault repair to the customers satisfaction

Performance Evidence

Evidence of ability to:

effectively identify different faults

establish context and background information, and determine and rank likely causes of fault

obtain suitable tools and equipment and apply simple checks, tests and fault-finding methodology

apply recommended means to rectify fault

comply with all related work health and safety (WHS) requirements and work practices

ensure customer and relevant personnel are informed of progress.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

---

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

evaluate various fault-finding techniques for different networking situations

specify and evaluate test equipment used for fault finding

specify safety standards required when testing different types of systems

outline common network faults and their rectification

explain the value of specific regulatory and other documentation required when testing and reporting on test results.

---